To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions. 

GENERAL JOB SUMMARY:

Under moderate supervision, provides department support, manages department processes, ensures data integrity and federal/state reporting compliance, and ensures smooth running of the office.  This position must be able to provide exceptional customer service both over the phone and in a high traffic office setting.  Persons in this position must also work on a cross functional team that supports all aspects of program support, data entry, student outcomes, and audit reviews.

 UNIVERSAL CORE COMPETENCIES:  

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. 
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.  
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.  
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.  
• Lead- regardless of title, through positive influence. 

• Serve as Data Specialist and troubleshoot any student data concerns
• Generate reports from Federal and State reporting systems for data analysis purposes
• Complete data audits for accurate student records
• Enter student outcomes for student records
• Process registrations, cancelations and transfers for Adult Basic Education and ELL students
• Review/enter courses and classes into the non-credit and federal reporting system  
• Create and maintain comprehensive process documentation
• Maintain database for high school distance learning program
• Support high school distance learning program with administrative tasks
• Assist in mailings to students or other external partners  
• Utilize Kirkwood’s software system to assist with room scheduling.
• Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.
• Perform various office clerical duties including filing, typing, scanning, and after the class processing of student records
• Depending on qualifications, may serve as the backup HiSET Chief Examiner
• Assist with ordering books and class materials 
• Assist with department activities, meetings such as catering, supplies and scheduling
• Assist with processing blank purchase orders (BPO)
• Assist with reconciling P-cards
• Perform other duties as assigned

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Ability to provide service in a courteous, prompt, professional and efficient manner.
• Read, understand, and express oneself clearly and effectively in oral and written form.
• Ability to work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving.
• Establish and maintain good working relationships with students, colleagues, and general public.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.  

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping.  Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. The position involves occasional (10-33%) driving to events and meetings away from KCC’s main campus. 

• Associate’s degree
• Must have proficient knowledge of Microsoft Office products

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Strong problem-solving skills
• Prior working experience in program management
• Experience working in an educational setting
• Experience auditing compliance of program regulations
• Bachelor’s degree and at least three years of experience in teaching, training, counselling, or testing; or college-level course work in those fields