In Iowa, neighbors help neighbors and that’s the way Fairfax State Savings Bank works. It’s just the neighborly thing to do for a bank that’s right here. A lot of things have stayed the same about us since we were first chartered in 1924.

Position Summary

Provides a variety of paying and receiving functions for customers in person, via phone, and through mail, including processing deposits, withdrawals, loan payments, cashiers' checks and cash advances. Balances each day's transactions and verifies cash totals. Answers customers’ questions regarding bank services. Actively cross sells Bank products and services. Serves customers promptly and professionally.

Duties and Responsibilities:

• Process customers’ deposits, withdrawals, loan payments, loan & cash advances, issue cashier’s checks, recording night and mail deposits, redeem savings bonds.
• Fill in teller forms completely and know the difference between a debit and a credit.
• Balances cash drawer accurately/consistently and verifies cash totals. Investigates and resolves out-of-balance conditions.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Assist customers with safe box procedures.
• Assist with coin machine duties.
• Answer phone.
• Complete special requests by closing accounts, taking check orders, selling gift or travel cards, filling in wire transfer requests.
• Assist customers with online banking needs such as password resets and basic functionality questions.
• Fill in maintenance forms for CIF and account changes: address, phone, email, etc.
• Answer questions in person or by phone and referring to other bank services as necessary.
• Routinely provide customers with necessary account information.
• Familiar with customers’ resources to be able to assist customers.
• Travels to other extension office location(s) as needed.
• Maintain teller machines, scanners, receipt printers, coin counter and currency counter

Other Activities

• Ability to demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities.  Must be able to keep up to date on regulations changes. Follow all bank policies and procedures, compliance regulations, and complete all required, annual required, or job-specific training.
• Promote Fairfax State Savings Bank as a relationship driven, community building financial institution.
• Provide co-workers with positivity and support. Maintains a professional and courteous attitude with all people including fellow employees, customers, management, board members and outside vendors.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. High school diploma.
2. Cash handling experience preferred.
3. Ability to speak clearly, understandably, and listen to customers/prospective customers and co-workers.
4. Working knowledge of web-based technology and Microsoft Office.

Physical Activities and Requirements of This Position

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Walking some of the time to and from centralized work areas (i.e. printers, teller drawers, debit cards, copy machine, safety deposit boxes, etc.)
• Lifts up to 25 lbs. (full coin bags/boxes) occasionally.

NOTE: The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.