To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

Academic success starts when students' fundamental needs, such as nutrition and transportation, are met and addressed with respect and purpose. The Student Resource and Engagement Coordinator oversees operations for two campus food pantries (Johnson County and Cedar Rapids), the 380 Express Bus program, building community partnerships and programming, and supervising student workers. The coordinator helps foster a compassionate, student-first culture where dignity, inclusion, and well-being are prioritized. This position ensures students have consistent, respectful, and dignified access to food, personal care items, transportation, and applied learning opportunities. Through thoughtful coordination, supervision, and collaboration, the coordinator cultivates a campus culture that empowers students to excel personally and academically.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and creating a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Lead and support the operations of two campus food pantries, ensuring each space is welcoming, respectful, and easy for students to access.
• Recruit, train, and supervise student workers and volunteers, providing leadership and fostering teamwork and empathy in service delivery.
• Manage student access to the 380 Express Bus program, including communication, eligibility, and coordination with transportation partners.
• Coordinate internship opportunities for students in program areas, working closely with faculty and community partners.
• Supervise a team of part-time staff, student staff, and interns in pantry and program areas, fostering professional development, confidence, and care-centered service.
• Forge connections with campus and community partners in the Corridor area to enhance student wraparound services, including on-campus community resource fairs. 
• Contribute to assessment, grant writing, and strategic planning for basic needs programming.

• Ensure both campus pantries comply with food safety requirements and policies, are clean, organized, and open during advertised hours. Bus pass distribution and internship coordination are also completed on time and clearly for students.

PERFORMANCE EXPECTATIONS:

• Create a welcoming, judgment-free environment in all service areas, ensuring every student feels respected, valued, and safe accessing support.
• Supervise and guide student employees and volunteers in a way that builds their confidence, develops their professional skills, and reinforces a culture of empathy and responsibility.
• Respond promptly, respectfully, and helpfully to student questions and staff inquiries. Maintain strong, consistent communication with supervisors, faculty, and partners.
• Handle all student information with discretion, in compliance with FERPA and institutional guidelines, and foster a culture of trust in support spaces.
• Accurately track pantry usage, bus program participation, and internship hours. Use the data to improve services and advocate for increased student access.
• Collaborate across departments and with external partners to expand access to resources, student support, and experiential learning.
• Proactively identify needs, coordinate schedules, maintain documentation, and ensure all areas are prepared for daily service and long-term planning.
• Represent basic needs programming in college initiatives with a spirit of care, equity, and community. Actively support efforts that affirm students' identities and lived experiences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping, lifting up to 50 pounds. Frequent (34-66%) reaching and viewing a computer and other types of close visual work, lifting to 20 pounds. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. 

• Bachelor’s degree required. No particular major or degree program is preferred; along with a strong understanding of issues related to race, structural barriers, and bias—particularly as they impact access to basic needs—is preferred, along with experience engaging diverse communities and community-based organizations.
• A minimum of two years of professional experience in student services, case management, basic needs coordination, food pantry operations, or community outreach is required.
• Experience supervising staff, student employees, or volunteers in a service or support environment.
• Excellent organizational and time management skills, capable of handling multiple responsibilities across various locations.
• Exceptional interpersonal and communication abilities, combined with a caring and empathetic approach to student assistance
• Demonstrate proficiency in utilizing data and fundamental technological tools to monitor and report on usage or participation.
• Valid driver's license and ability to travel regularly between Johnson County and Cedar Rapids. 
• Ability to occasionally work evening or weekend hours to support student-facing events or programs

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Master’s degree preferred. Experience in postsecondary educational setting, college student development, counseling, advising, or related experience. Demonstrated competence working with organizations, community partners, and programs. Understanding of the community college mission, history, and challenges in achieving equity.